The possibility of cancellation and refund will be based on the provisions of each product. If the product allows for cancellation, the following conditions for cancellation and refund applied:
- The Cancellations which is coming from Befree Tour is a full refund.
- Cancellations made a minimum of 14 days before the activity date is a full refund.
- Cancellations made 13 days - 8 days prior to departure, you will be charged for 10% of the total reservation.
- Cancellations made 7-4 days prior to departure, you will be charged for 50% of the total reservation.
- Cancellations made in less than 4 days prior to departure, you will be charged for 100%.
- All cancellation process will be done via email cs@befreetour.com. If you make cancellation by telephone or via text message, the cancellation is considered invalid. Please write the booking code to speed up the process.